Contact Sales & Customer Support

Feel like getting in touch? To make sure your question is not answered on the site already, please take a look at the FAQ section first.

API Access & Features

  • What query formats are supported?

    • Single IPv4 address (e.g., 8.8.8.8)
    • Single IPv6 address (e.g., 2001:4860:4860::8888)
    • Domain name (e.g., google.com)
    • Bulk IP list (one IP per line, up to 1000 per request)
  • Is the data source reliable?

    Our data aggregates multiple authoritative geolocation databases (such as MaxMind and IP2Location) and real-time network data, which are updated regularly to ensure accuracy. However, please note: * The location of an IP address may not always match the physical location (e.g., when using a VPN or proxy server). * Location accuracy for mobile networks or dynamic IPs may be limited.

  • How can I get an API key?

    1. Register and log in to your iptracetool account.
    2. Go to the "Dashboard" → "API Management".
    3. Generate a key and set access limits (e.g., daily request quota).
    4. The free tier supports 1,000 requests per day. Higher quotas are available with premium plans.

Usage

  • Is the tool free to use?

    • Basic single queries are free.
    • Bulk queries and API calls require a paid plan (see our Pricing Page for details).
    • Educational and non-profit organizations may apply for a free quota.
  • How can I contact support for technical issues?

    • Check our Help Documentation
    • Email us at [email protected]
    • Join our community forum at [community.iptracetool.com] to discuss with other users

Send Us a Message

Please fill out the form below to get in touch. We look forward to hearing from you.