Contact Sales & Customer Support
Feel like getting in touch? To make sure your question is not answered on the site already, please take a look at the FAQ section first.
API Access & Features
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What query formats are supported?
- Single IPv4 address (e.g., 8.8.8.8)
- Single IPv6 address (e.g., 2001:4860:4860::8888)
- Domain name (e.g., google.com)
- Bulk IP list (one IP per line, up to 1000 per request)
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Is the data source reliable?
Our data aggregates multiple authoritative geolocation databases (such as MaxMind and IP2Location) and real-time network data, which are updated regularly to ensure accuracy. However, please note: * The location of an IP address may not always match the physical location (e.g., when using a VPN or proxy server). * Location accuracy for mobile networks or dynamic IPs may be limited.
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How can I get an API key?
- Register and log in to your iptracetool account.
- Go to the "Dashboard" → "API Management".
- Generate a key and set access limits (e.g., daily request quota).
- The free tier supports 1,000 requests per day. Higher quotas are available with premium plans.
Usage
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Is the tool free to use?
- Basic single queries are free.
- Bulk queries and API calls require a paid plan (see our Pricing Page for details).
- Educational and non-profit organizations may apply for a free quota.
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How can I contact support for technical issues?
- Check our Help Documentation
- Email us at [email protected]
- Join our community forum at [community.iptracetool.com] to discuss with other users
Send Us a Message
Please fill out the form below to get in touch. We look forward to hearing from you.